Shipping policy

SHIPPING POLICY

USUALLY ORDERS ARE DELIVERED BETWEEN 10-14 WORKING DAYS.(All orders/products will be custom hand made as per customer size or fitting demands). FREE SHIPPING WORLDWIDE, WE WILL BE IN TOUCH WITH YOU VIA EMAIL AND SMS TO KEEP YOU INFORMED ABOUT THE STATUS OF YOUR ORDER. HOWEVER, DUE TO THE CURRENT SITUATION, YOU MAY EXPERIENCE A SLIGHT DELAY IN SOME ARTICLES. IF YOUR PRODUCT DOES NOT ARRIVE IN THE GIVEN TIME FRAME, CONTACT US AT SUPPORT@SUNFYRE.CO OR ON LIVE CHAT, BY CLICKING THE HELP BUTTON ON BOTTOM RIGHT, AND WE WILL BE HAPPY TO ASSIST YOU.

Visit our Contact Page. For WhatsApp and omni channel support.

SHIPMENT

We always choose the fastest shipping route to deliver the products to our customers. We ship out the products via world class courier services such as UPS, USPS, DHL,SKYNET and FedEx and provide tracking details once a product is shipped. All our shipments will be Custom import duty paid by us. Our customers will not be charged Custom duties by courier partner.

TRACKING

Once the product is shipped, we will send you the tracking details via email and SMS so that you can track your order and stay updated with the progress of your shipment. Alternatively, you can also check the shipping status on our tracking page.

RECEIVING

In case you’re not available at the arrival time, please do notify someone to pick it up and sign the order for you or just contact the courier service to reschedule the shipment.

DEFECTED ITEM(S)

We make every effort to provide you with high-quality flawless products. However, if on a rare instance the item is damaged during the shipment process, you can initiate the exchange process with our easy return and exchange policy.